Bilingual Healthcare Customer Service Representative - Remote

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. They are seeking a Bilingual Healthcare Customer Service Representative to assist customers with healthcare inquiries in both English and Spanish.

Responsibilities:

• Help ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish
• Calls will include, but are not limited to, questions about current health insurance policies or benefit cards
• Requests to update personal information on accounts
• Support completing orders
• Handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them

Requirements:

• High school diploma or GED required
• Fluent in both English and Spanish
• Ability to type 25 words per minute
• Intermediate/advanced technical proficiency to toggle back and forth between multiple systems while communicating with the customer
• Open availability between 8am-11pm EST 7 days a week
• Provide your own equipment: A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process