Director, Product Management (AI)

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. Bamboo Health is seeking a Director of Product Management to lead the AI product strategy and roadmap for their Bridge solutions while managing a Product Manager and Product Owner responsible for delivering AI capabilities.

Responsibilities:

• Own the product strategy and roadmap for the agentic AI experience within our Bridge solutions
• Drive continuous improvement of AI agent performance, including conversation quality, task completion rates, and escalation accuracy to human-in-the-loop workflows
• Expand AI capabilities across patient and practice outreach, multilingual support, text messaging, and scheduling
• Partner with engineering, data science, and clinical stakeholders to translate patient and provider needs into clear, well-scoped product requirements
• Define and track success metrics for the automated portions of the patient journey, using data to prioritize the roadmap
• Collaborate with the BIH human-in-the-loop product team to ensure a seamless handoff between AI-led and human-led workflows
• Lead, coach, and develop a Product Manager and Product Owner, fostering strong product management practices and setting a high bar for prioritization, roadmap execution, PRD quality, and user story/epic definition
• Partner with sales, implementation, and client success teams to support new client rollouts and ongoing deployments

Requirements:

• 10+ years of experience in product management, including 5+ in healthcare, with a focus on strategic product development and innovation
• Track record of owning a product area end to end — strategy, roadmap, execution, and measurable outcomes
• Strong ability to translate ambiguous problems into clear prioritization, PRDs, and user stories
• Experience leading and developing product teams, including direct management of Product Managers and/or Product Owners
• Excellent cross-functional collaboration skills, including with engineering, clinical, and go-to-market teams
• Experience participating in client facing / sales meetings and presentations
• Experience with agentic AI, conversational AI, or LLM-based product experiences
• Experience with care coordination, care navigation, or post-discharge patient engagement
• Experience scaling a product through multiple health system or payer client implementations
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows
• A forward-thinking, curious mindset with an openness to experimenting with new technologies
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions
• The ability to travel periodically or frequently for work