Sr. Director, Product Management AI Experiences

NRG Energy is a leading company at the intersection of energy and home services, focused on creating a smarter, cleaner future. The Senior Director of Product Management for AI Experiences will lead the transformation of Vivint’s smart home hardware into a proactive, intelligent ecosystem, defining innovative AI experiences and managing a team of Technical Product Managers.

Responsibilities:

• Own the definition, multi-year sequencing, and execution of the AI experience roadmap across the entire Vivint and NRG smart home portfolio
• Develop a comprehensive 3-year product roadmap rooted in a deep technical understanding of emerging AI/ML capabilities, translating future technological vectors into immediate, high-value customer benefits
• Autonomously identify, scope, and validate "white space" opportunities to deploy net-new, disruptive AI experiences that shift the smart home from a reactive state to an ambient, proactive state
• Serve as the strategic thought leader on how disparate hardware endpoints (cameras, panels, sensors) and cloud platforms can leverage unified machine learning models to act as a singular, cohesive system
• Author high-quality, data-driven narrative documents (PRFAQs, Working-Backwards documents, and 3-Year Operating Plans) to align senior executive leadership (VP+) on high-stakes AI investments, algorithm training requirements, and data privacy policies
• Define and scale cross-organizational mechanisms to continuously monitor model performance, customer usage telemetry, and behavioral data to rigorously refine and iterate on shipped experiences
• Directly manage, mentor, and scale a lean team of high-performing Technical Product Managers, fostering a deep culture of technical excellence, algorithmic rigor, and extreme customer-centricity
• Operate independently to influence, unblock, and align a highly cross-functional, multi-disciplinary organization spanning Data Science, AI/ML Platform Engineering, UX Design Language teams, and Hardware Product lines
• Translate complex machine learning capabilities into precise, unambiguous product requirement documents (PRDs), ensuring a reliable and ethical path from initial model training to mass-market production deployment

Requirements:

• Proven ability to define long-term product frameworks and navigate intense ambiguity independently
• Deep technical literacy in applying machine learning approaches to consumer-facing ecosystems
• Direct experience productizing capabilities like computer vision, edge-AI processing, natural language processing, or predictive behavioral modeling is required
• Strong understanding of how software intelligence interacts with physical consumer hardware lifecycles, including ambient wireless frameworks, cloud latency constraints, and local device processing limitations
• Exceptional written and verbal communication skills
• Proven track record of presenting complex data science and product concepts clearly to non-technical executive leadership to secure broad organizational alignment
• 10+ years of product management experience, with at least 5+ years dedicated specifically to shipping consumer-facing AI/ML software features, intelligent IoT experiences, or complex data-driven platforms at scale
• Demonstrated experience managing products that require close, daily coordination with AI data scientists, machine learning infrastructure engineers, and data privacy teams
• 3+ years of experience directly managing and developing technical product professionals, with a proven ability to scale a team's technical capacity
• B.S. or M.S. in a Technical Field (Computer Science, Data Science, Artificial Intelligence, or related discipline)
• MBA or equivalent business experience preferred