Production Support Engineer | Cloud, DevOps & SRE Graduate Programme

mthree is a technology company focused on launching careers in technology. They are seeking Production Support Engineers to investigate issues, restore service, and improve the reliability of business-critical applications in live environments.

Responsibilities:

• Help support large-scale applications and platforms used by leading organizations around the world
• Monitor business-critical applications and services to ensure high availability and performance
• Investigate and resolve production incidents across applications, infrastructure, databases, and cloud environments
• Analyse logs, alerts, and system metrics to identify root causes and prevent recurring issues
• Partner with software engineers, infrastructure teams, and business stakeholders to improve system reliability and resilience
• Develop automation and scripting solutions to reduce manual effort and improve operational efficiency
• Support software releases, change management activities, and disaster recovery exercises
• Participate in incident response and escalation processes during critical outages
• Contribute to continuous improvement initiatives and technical documentation

Requirements:

• The right to work without requiring visa sponsorship
• A degree in Computer Science, Engineering, Information Technology, Mathematics, Physics, or another STEM-related discipline
• A GPA of 2.75 or above
• A desire to understand, troubleshoot, and improve complex technology systems, with a strong interest in cloud infrastructure, automation, production engineering, DevOps, or Site Reliability Engineering (SRE)
• Foundational Linux or Unix knowledge and a desire to develop strong troubleshooting skills
• Exposure to programming or scripting languages such as Python, Bash, JavaScript, or similar
• Basic SQL knowledge and familiarity with relational databases
• An interest in distributed systems, cloud computing, networking, and modern technology platforms
• Strong analytical and problem-solving abilities
• Clear communication skills and the ability to collaborate effectively with technical and non-technical stakeholders
• A growth mindset, positive attitude, and willingness to learn