Customer Success Manager

BackOps AI is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. They are seeking a Customer Success Manager who will own a portfolio of accounts, building strong relationships and driving customer value through strategic guidance and collaboration with internal teams.

Responsibilities:

• Own the end-to-end relationship with a portfolio of customers, from onboarding through renewal and expansion
• Run regular strategic check-ins to track performance, surface insights, and align on priorities
• Develop a deep understanding of each customer's business goals and workflows to deliver proactive, high-value recommendations
• Translate customer feedback and pain points into clear product requests, partnering with internal teams to drive solutions
• Identify and develop expansion opportunities, collaborating with sales leadership to grow accounts
• Keep stakeholders — both customer-side and internal — aligned, informed, and moving forward
• Serve as the internal voice of your customers, driving urgency and visibility around what matters most to them