Customer Success Manager - TSD

Pax8 is a fast-growing technology distribution company focused on cloud-first and AI-enabled solutions. The Customer Success Manager role involves managing the full customer lifecycle from onboarding through renewal, driving adoption, retention, and growth while building trusted relationships with customers and partners. The position supports customer success through strategic advising, escalation management, and leveraging data to improve outcomes across the United States.

Responsibilities:

• Guide customers and partners through a seamless onboarding experience that accelerates value realization and platform adoption
• Monitor customer engagement, identify risks early, and develop proactive success plans that improve retention and satisfaction
• Manage the complete renewal lifecycle while identifying opportunities to deepen customer adoption and expand solution usage
• Become a strategic advisor to customers, technology partners, and channel stakeholders by understanding business goals and delivering value-focused guidance
• Act as a central point of ownership for customer challenges, ensuring effective communication, resolution, and ongoing partnership
• Leverage customer insights, health metrics, and platform data to drive informed decisions and support business growth
• Engage with customers, partners, and industry stakeholders through events, programs, and strategic initiatives that strengthen long-term relationships

Requirements:

• Demonstrated success managing customer relationships, renewals, account growth, or lifecycle programs within SaaS, cloud, technology, or distribution environments
• Proven experience driving measurable customer outcomes including retention, adoption, and revenue expansion
• Strong understanding of customer success methodologies and customer lifecycle management
• Experience utilizing CRM and customer success platforms to manage pipeline activities, customer health monitoring, forecasting, and reporting
• Ability to identify and nurture expansion opportunities while maintaining a customer-centric mindset
• Knowledge of cloud technologies, productivity solutions, cybersecurity, infrastructure, or related technology categories
• Exceptional communication, presentation, and relationship-building capabilities
• A proactive, resilient, and highly organized approach with a passion for delivering outstanding customer experiences
• Understanding of indirect sales channels, partner ecosystems, or technology advisory environments is highly desirable