Associate IT Business Analyst, Retail

Trulieve is a rapidly growing company recognized for its commitment to employee satisfaction and sustainability in the cannabis industry. The Associate IT Business Analyst, Retail role involves supporting retail technology initiatives and working alongside the Retail Analyst team to enhance enterprise retail systems and processes.

Responsibilities:

• Support the Retail Analyst team in gathering and documenting business needs across OMS and other POS platforms
• Help translate operational challenges and business objectives into clear, structured notes and draft requirements
• Trace how information moves across systems — the order lifecycle, inventory, pricing and promotions, and financial posting — and help flag gaps or inconsistencies
• Support root cause analysis by gathering details, reproducing issues, and organizing findings for the Retail Analyst team
• Assist in drafting Business Requirements Documents (BRDs) and functional documentation with review from the Retail Analyst team
• Help document current-state and future-state workflows across the platform and its integration points
• Maintain and update documentation of system behavior, configurations, and known limitations
• Help create structured artifacts such as: Process flows and simple system/integration diagrams, Meeting notes, issue summaries, and resolution write-ups
• Translate technical concepts into clear, business-friendly language
• Help gather information on escalated issues — screenshots, steps to reproduce, affected records — for the Retail Analyst team
• Assist in documenting root causes and outcomes as directed
• Keep issue notes and tracking organized for the team's reference
• Participate in working sessions and project discussions to understand the business context and capture clear notes
• Coordinate with teams such as Retail Operations, OMS Development, Integration (CPI), Application Support, Supply Chain, Ecommerce, Finance, and Compliance with guidance from the Retail Analyst team
• Begin to act as a connection point between business stakeholders and technical teams, with support from the Retail Analyst team
• Document and validate system enhancements, fixes, and releases
• Write and run test scenarios based on requirements and real-world use cases
• Take ownership of user acceptance testing (UAT) execution — running test cases, documenting defects, and confirming outcomes prior to release
• Support go-live readiness through documentation, validation, and post-release tracking
• Take ownership of their own ADO work items — writing clear, complete tickets with business context, requirements, acceptance criteria, and traceability to the underlying need
• Work with developers to refine tickets, answer questions, and understand how work moves from requirement to build
• Follow tickets through the full development lifecycle — from intake and grooming through build, testing, and release
• Coordinate and support releases, tracking readiness and confirming work is validated before it goes to production
• Provide post-release support — monitoring outcomes, helping triage issues, and following up on fixes
• Keep the backlog organized and priorities visible across the team

Requirements:

• Bachelor's degree in Information Systems, Business, Technology, or a related field (or equivalent experience)
• 0–1 years of experience; internships, coursework, or project work in business/systems analysis or retail technology is a plus
• Strong written and verbal communication skills
• Analytical mindset and genuine curiosity about how systems and business processes work
• Strong attention to detail and organizational skills
• Eagerness to take direction, apply feedback, and grow within a fast-paced, cross-functional environment
• Comfort with everyday tools such as Excel/Word and adaptability with new platforms
• Exposure to or familiarity with enterprise systems such as SAP (or comparable ERP/enterprise platforms) — a plus, not required
• Any familiarity with integration concepts, APIs, or how systems exchange data
• Any exposure to POS systems, ecommerce platforms, or retail operations
• Familiarity with technologies such as ABAP, CPI, or frontend/web applications is a bonus — you will be trained on what you need
• Coursework or interest in documentation, requirements writing, or process mapping