Customer Onboarding Manager SR

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. The Customer Onboarding Manager Senior will be responsible for delivering technology implementation services and ensuring successful project execution within the financial technology sector.

Responsibilities:

• Provide full lifecycle delivery of technology implementation services on key transformative software delivery and implementation projects within the financial technology industry
• Work across cross functional teams to find solutions to impediments and drive progress to meet project milestones
• Analyze and determine implementation scope, requirements, and roadmap that leads to successful implementation and use of Sagent’s suite of products
• Execute project management and provide training, consultation, and support before, during, and immediately after new client, existing client, and new vendor implementation or conversion efforts
• Mentor, train, and provide oversight to peers and cross functional team members on best practices for product implementation

Requirements:

• Master's degree in Business, Engineering, Computer Science, or a related field and 3 years in any job title involving experience in technical implementation of transformative financial services software
• Alternatively, the employer will accept bachelor's degree in business, Engineering, Computer Science, or a related field and 5 years in any job title involving experience in technical implementation of transformative financial services software
• Prior experience must include 2 years of the experience in the following: using software implementation project planning tools; devising technical software solutions; communicating technical requirements to Engineering teams; working with Application Programming Interfaces (“APIs”); working with databases, including MS Access and SQL; working with configuration management tools, including ServiceNow and Powershell; designing system architecture and enterprise software environments; using project management methodologies and best practices, including identifying risks, communicating to teams, and preparing project plans; translating business requirements into technical solutions; translating technical concepts into clear and accessible language for non-technical audiences; overseeing and implementing continuous improvement of implementation services; and overseeing and implementing planning and delivery of software implementation projects
• Prior experience must include 2 years leading mortgage technology software implementation projects