Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines. They are seeking a Donor Support Technician who will be responsible for preparing donors and monitoring the pheresis process, ensuring safety and compliance throughout the procedure.

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process
• Prepares the autopheresis machine for the pheresis process
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
• Disconnects the donor when the process is complete
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
• Alerts Group Leader or Supervisor of donor flow issues
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
• Understands the policies and procedures associated with hyper immune programs at the center if applicable
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
• Maintains confidentiality of all personnel, donor and center information
• May be cross-trained in other areas to meet the needs of the business
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Perform job-related duties as assigned

Requirements:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations