Remote Seasonal Customer Service Representative SC

Qualfon is focused on delivering engaging interactions and positive experiences. They are seeking Seasonal Customer Service Professionals to work from home, handling inbound calls regarding customer benefits and claims.

Responsibilities:

• Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
• Main type will be handling basic Eligibility and Benefits questions to dental Providers
• Forwarding specific inquiries as directed for priority resolution
• Documenting each encounter/resolution in the computer tracking system
• Strong capacity to retain information
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Requirements:

• One-year previous call center or equivalent role/position
• Ability to attend 100% classroom training program
• Passion to meet or exceed performance goals
• Working in a time-sensitive environment
• Typing speed of 25 WPM with 90% accuracy required
• Strong communication skills—clear, caring, and professional
• Solid computer skills, including MS Office and navigating the web
• Reliability, flexibility, and a commitment to getting the job done right
• Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
• Operation system – Windows 11
• The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better
• 2nd computer monitor required
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
• Wired provider- No mobile broadband connections allowed
• Upload speed of 25 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
• Dental Care industry experience and knowledge considered a strong advantage