Customer Fully Remote Service Representative

American Income Life has been serving working-class families since 1951 by providing life, accident, and supplemental health products. They are seeking dedicated, service-oriented individuals to conduct virtual consultations, build long-term client relationships, and provide exceptional customer service from the comfort of their homes.

Responsibilities:

• Meet with clients virtually to understand their financial goals, explain policy features, review coverage options, and discuss premium information
• Assist policyholders with questions, policy updates, claims support, and ongoing client care
• Maintain regular communication with clients to review changing needs, update coverage, and provide continued support over time
• Follow company policies and industry regulations while maintaining accurate and organized client records

Requirements:

• Excellent communication and interpersonal skills
• Basic computer and virtual communication proficiency
• Strong work ethic and self-motivation
• Outgoing, energetic, and customer-focused personality
• Effective time management and organizational skills
• Leadership or management experience is a plus, but not required