Regional Leader, Funeral Home Operations

We are seeking a dynamic Regional Leader to manage multiple funeral home locations within our Washington Region. This individual will provide leadership and strategic direction across all locations, fostering a collaborative and high-performance environment. The ideal candidate will have a proven track record of managing multiple sites, coaching and mentoring leadership teams, and driving financial success while ensuring exceptional service delivery to families. You will work closely with the Area Vice President to drive performance, employee engagement, family satisfaction, and financial goals for each location.

 

Where You Excel:

Leadership & Team Development:

• Manage and oversee the performance of Directors of Operations, General Managers (GMs), and Location Leaders across multiple funeral home locations.
• Coach, motivate, mentor, and teach leaders within the region to drive performance excellence.
• Hold team members accountable for meeting performance standards and maintaining the highest levels of service.
• Lead by example, setting the tone for company values, culture, and work ethic.
• Work closely with location leaders to ensure alignment with business goals and strategies.
• Inspire and engage staff by helping them understand how their roles contribute to the overall success of the organization.
• Foster an environment of trust, open communication, and teamwork across all locations.

Funeral Services Operations:

• Provide leadership and guidance to funeral directors and funeral services staff, ensuring exceptional care and service to families.
• Oversee the management of funeral services, including embalming, cosmetizing, dressing, and cremation procedures as necessary.
• Manage fleet staffing, care, and logistics, ensuring efficient operations across locations.
• Work with location leaders to schedule funeral directors and embalmers as needed for prep room support.
• Ensure compliance with all safety, regulatory, and operational procedures, including OSHA and other industry regulations.

Financial Management & P&L Oversight:

• Manage the Profit & Loss (P&L) for the region, ensuring financial targets and budget goals are met.
• Work with the Area Vice President and senior leadership to drive monthly performance, focusing on family satisfaction, employee engagement, and financial results.
• Monitor labor costs, inventory, and operational expenses, identifying opportunities to optimize financial performance.
• Ensure all funeral homes in the region meet cost control measures while maintaining exceptional service delivery.
• Submit project proposals and capital expenditures (CapEx) for approval and manage regional budgets.

Community Engagement & Performance Management:

• Build and maintain relationships with community partners, such as hospice providers, clergy, first responders, and veteran’s groups.
• Represent the company at community events, fostering partnerships that support business development and enhance reputation.
• Drive efforts related to employee engagement and family satisfaction to improve overall performance.
• Ensure that all team members understand and are aligned with company goals and performance expectations.

Collaboration & Problem-Solving:

• Work closely with internal teams to foster collaboration and ensure all locations are aligned with company goals.
• Facilitate problem-solving and resolve operational issues in a timely manner.
• Provide leadership and guidance to funeral home teams to help them overcome challenges and achieve success.

Requirements & Qualifications:

• Valid state-issued funeral director license preferred
• High School Diploma or equivalent
• College degree preferred
• Minimum of five years of experience in a leadership role managing multiple funeral home locations (multi-site management experience required).
• Strong understanding of funeral services operations and industry best practices.
• Proven track record of managing P&L, driving financial performance, and achieving budget goals.
• Demonstrated experience in coaching, mentoring, and developing Directors of Operations, General Managers, and Location Leaders.
• Ability to communicate effectively with internal teams, customers, community leaders, clergy, and grieving families.
• High attention to detail with strong organizational and follow-up skills.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to lift safely, stand, walk, and sit for extended periods.
• Valid state-issued driver’s license with a clear driving record.

Preferred Skills:

• Experience with CRM tools and other software for managing operational and financial performance.
• Excellent problem-solving skills and the ability to think strategically and act tactically.
• Strong leadership presence with the ability to inspire and drive results across multiple locations.