Twilio is a company that shapes the future of communications and empowers millions of developers worldwide. They are seeking a Senior Global Event Manager to oversee the speaker journey and manage content operations for their global events, ensuring a seamless experience for all participants.

Responsibilities:

Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up
Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams, making sure speakers know what to expect, what is needed from them, and where to go for help
Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs
Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently across platforms, workbooks, dashboards, and production documents
Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates that help teams stay aligned
Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team
Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones so speakers and production teams are prepared for showtime
Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows
Identify risks early, solve operational issues where possible, and escalate decisions clearly when additional direction is needed
Create a consistent, high-touch speaker experience while balancing the scale, pace, and complexity of a global event portfolio
Provide clarity in ownership across teams by keeping speaker logistics, content operations, and readiness workflows organized through one accountable workstream
Build scalable processes and mechanisms that can be reused across programs and supported over time by agency partners or future coordinator resources
Lead post-event retrospectives for speaker experience and content operations, turning lessons learned into stronger workflows for future events

Requirements:

8+ years of experience in event content operations, speaker management, event programming, production coordination, executive events, or large-scale B2B events
Experience independently managing complex speaker and content workflows across multiple stages, session types, stakeholder groups, and deadlines
Experience owning event content systems or agenda-management platforms, including session metadata, speaker records, agenda updates, deck tracking, reporting, and data-quality checks
Experience supporting executive, customer, partner, or internal speakers from onboarding through onsite execution
Strong understanding of speaker readiness, rehearsal logistics, technical checks, content-lock processes, speaker-ready-room operations, backstage handoffs, and production timelines
Experience managing call-for-sessions workflows, speaker communications, content collection, review cycles, and production handoffs
Strong project-management skills, with the ability to build and maintain workbacks, communications plans, templates, playbooks, risk trackers, escalation paths, and status reporting
Excellent communication and stakeholder-management skills, with the ability to create clarity, build trust, enforce deadlines diplomatically, and stay calm in high-pressure situations
Exceptional attention to detail and a strong quality bar for speaker experience, content accuracy, data integrity, brand alignment, and production readiness
Ability to manage multiple priorities across teams and time zones while keeping work moving toward immovable event deadlines
Experience supporting large-scale technology, SaaS, developer, customer, sales, executive, or internal events
Hands-on experience with event content and speaker-management platforms such as Sessionboard, Swoogo, RainFocus, Airtable, Cvent, or similar tools
Experience partnering with Product Marketing, Customer Marketing, executive offices, Brand, Creative, Legal, Sales Enablement, and event-production teams
Experience building repeatable speaker communications, content-operations playbooks, data-governance processes, or onsite speaker-support models
Experience guiding agency partners, contractors, or coordinator-level support
Comfort operating in a fast-paced, matrixed environment with shifting priorities, high-volume communications, multiple stakeholders, and highly visible deadlines

Head of Operations

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