Customer Service Specialist - REMOTE

The Locklear Agency is an established organization dedicated to helping families protect what matters most. They are seeking a Customer Service Specialist to engage with clients who have already expressed interest in coverage, guiding them through the process with a consultative approach.

Responsibilities:

• Work with individuals and families who have requested information
• Conduct virtual conversations via Zoom or phone
• Follow a service-first, consultative process
• Learn and apply company systems and tools
• Participate in ongoing training and development
• Build long-term client and team relationships

Requirements:

• Ability to conduct virtual conversations via Zoom or phone
• Ability to follow a service-first, consultative process
• Willingness to learn and apply company systems and tools
• Participation in ongoing training and development
• Ability to build long-term client and team relationships
• Motivation by growth tied to effort, consistency, and results
• Interest in a performance-based role with uncapped earning potential
• Desire for true flexibility and ownership of schedule
• Willingness to achieve increased compensation based on performance and milestones
• Preference for advancement based on merit rather than tenure
• Prior experience in sales or customer-facing roles is helpful but not required