Business Analyst

BerryDunn is seeking a Business Analyst to support Hawaiʻi Med-QUEST’s Fraud, Waste, and Abuse initiatives. This role involves analyzing data, documenting findings, and supporting improvements in policy and operations.

Responsibilities:

• Conduct discovery, fact-finding, and current-state analysis to understand processes, pain points, stakeholder needs, handoffs, dependencies, and improvement opportunities
• Gather, analyze, and document requirements for initiatives, FWA implementation, Medicaid policy and payment policy, operations, system impacts, and stakeholder-facing workflows
• Analyze where policy, operations, systems, and stakeholder needs intersect, and identify alignment gaps, process issues, root causes, and opportunities for redesign
• Develop process documentation, workflow maps, business rules, Standard Operating Procedures (SOPs), readiness materials, and other implementation supports
• Develop recommendations for process redesign, operational improvement, policy alignment, system readiness, and sustainable implementation
• Support implementation of approved improvements by updating workflows, documentation, tracking tools, workgroup outputs, Jira items, and related materials
• Support workgroups and core teams by preparing materials, documenting outcomes, translating findings into recommendations or action items, and tracking decisions and dependencies
• Support project deliverables, reports, meeting notes, and implementation materials by translating analysis, findings, recommendations, decisions, risks, and action items into clear documentation
• Maintain project materials and action tracking in SharePoint and Jira in alignment with document management, version control, and follow-up standards
• Facilitate interviews, workshops, requirements sessions, process improvement discussions, and follow-up meetings
• Apply continuous improvement and change readiness practices to support practical, data-informed, and sustainable improvements

Requirements:

• Experience with business analysis, process improvement, operational analysis, requirements gathering, workflow documentation, or implementation support
• Experience with Medicaid, healthcare, public sector programs, eligibility operations, payment policy, policy implementation, or comparable complex program environments
• Strong facilitation, writing, analytical, communication, and stakeholder coordination skills
• Ability to synthesize policy, operational, system, data, and stakeholder input into clear findings, recommendations, and implementation actions
• Proficiency with Microsoft Office, Jira, SharePoint, Teams, Outlook, or similar analysis, coordination, and documentation tools
• Ability to handle sensitive program, operational, and client information in alignment with confidentiality, PII/PHI, and HIPAA expectations
• Experience supporting technology implementation, system modernization, release management, business process redesign, or public sector transformation projects
• Experience with Medicaid eligibility, MAGI/non-MAGI eligibility policy, payment policy, operational readiness, SOP development, or related improvement activities
• Experience with Lean, DMAIC, human-centered design, ADKAR, change readiness, or similar improvement methods
• Bachelor's degree, associate degree, or equivalent relevant experience in business analysis, public administration, healthcare, information systems, project management, consulting, or a related field