Omnichannel Operations Project Manager

Aroha Technologies, Inc is seeking an experienced Omnichannel Operations Project Manager to lead cross-functional initiatives supporting omnichannel engagement capabilities within the Life Sciences domain. The role involves managing projects and coordinating teams to ensure successful delivery aligned with business objectives.

Responsibilities:

• Lead end-to-end planning and execution of omnichannel operations projects
• Define project scope, timelines, milestones, governance, and delivery plans
• Manage multiple projects and coordinate cross-functional business, technology, analytics, and vendor teams
• Track project progress, manage risks, dependencies, and provide stakeholder updates
• Ensure successful delivery aligned with business objectives and operational excellence

Requirements:

• Bachelor's degree in Information Systems, Computer Science, Business, or equivalent
• 12 18 years of overall IT/Business Project Management experience
• 8+ years of experience managing enterprise projects and cross-functional programs
• Strong knowledge of Omnichannel Engagement within the Life Sciences industry
• Understanding of customer journeys, channel orchestration, digital campaigns, customer segmentation, and engagement measurement
• Excellent project planning, governance, stakeholder, and delivery management skills
• Experience with Commercial Operations, Digital Engagement, or Medical Affairs
• PMP, Agile, or Scrum certification is a plus
• Experience with Jira, Azure DevOps, MS Project, or similar PM tools