Senior Technical Project Manager

American Public Education, Inc. (APEI) is a company that provides higher education and training to military service members, veterans, and other motivated professionals. They are seeking a Senior Technical Project Manager to lead complex Salesforce initiatives, manage cross-functional projects, and ensure the successful delivery of high-quality solutions in a complex enterprise environment.

Responsibilities:

• Lead large-scale Salesforce projects from initiation through deployment and post-launch support
• Manage project plans, backlogs, sprint activities, timelines, risks, and dependencies
• Translate business objectives into actionable requirements, user stories, and acceptance criteria
• Coordinate Salesforce releases, testing, deployment readiness, and change management activities
• Track project status, milestones, risks, and deliver regular project updates to stakeholders and leadership
• Partner with Salesforce Administrators, Developers, Architects, and business leaders to deliver scalable solutions
• Support Salesforce governance, platform optimization, and enterprise CRM best practices
• Oversee data migration planning, execution, validation, and remediation activities
• Ensure alignment with security, compliance, data quality, and governance standards
• Lead cross-departmental stakeholder coordination for large-scale business and technology initiatives
• Facilitate requirements gathering, solution reviews, prioritization, and decision-making sessions
• Coordinate work across business, technology, operations, integration, and vendor teams
• Manage stakeholder communications, project documentation, and executive-level reporting
• Identify opportunities to improve delivery processes, platform adoption, and operational efficiency
• Analyze project outcomes, user feedback, and platform performance to recommend enhancements
• Promote Agile, SDLC, and project management best practices across Salesforce initiatives

Requirements:

• 8+ years of experience in technical project management, business analysis, or product delivery roles
• Proven track record leading large-scale Salesforce and enterprise technology initiatives
• Experience managing cross-functional and cross-departmental stakeholders through complex project lifecycles
• Salesforce Administration experience, including platform capabilities, configuration, security, and governance
• Strong understanding of Agile delivery methodologies, SDLC, backlog management, and release processes
• Experience managing Salesforce projects involving integrations, data migration, and business process transformation
• Strong knowledge of Salesforce ecosystem technologies, including Service Cloud, Experience Cloud, Marketing Cloud, and Omni-Channel
• Experience coordinating development, QA, administration, integration, and business teams to deliver solutions
• Ability to translate business requirements into user stories, technical requirements, and actionable project plans
• Experience managing project risks, dependencies, scope, timelines, budgets, and resource planning
• Strong understanding of data governance, data quality, and enterprise CRM best practices
• Experience preparing and delivering project updates, status reports, and executive-level communications
• Excellent documentation, facilitation, and communication skills with both technical and non-technical audiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Experience supporting higher education, CRM, ERP, LMS, or enterprise cloud platforms preferred
• Experience supporting multiple Salesforce orgs and complex integrated business processes preferred
• Preferred but not required, bachelor's degree in computer science, Information Systems, Business, or related field
• Salesforce Platform Administrator license preferred