Staff Product Designer, Agentic Experiences

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are looking for an experienced Staff Product Designer to lead the development of AI-driven consumer experiences, collaborating closely with cross-functional teams to innovate and define a roadmap for success.

Responsibilities:

• Own and drive design AI and agentic initiatives for Affirm’s Consumer experience, delivering high-impact, customer-centric solutions that align with business objectives
• Design intuitive, conversational, and agentic patterns that feel proactive and helpful, moving beyond reactive commerce to anticipation
• Define the design language for Affirm’s future AI-driven interactions, prioritizing trust, clarity, and predictable outcomes for our users
• Collaborate cross-functionally with product, engineering, data science, marketing, and research to drive innovation and deliver seamless, intuitive experiences
• Embrace agility—iterating quickly, adapting to change, and making data-driven decisions while maintaining a strong vision for the future
• Balance near-term execution with long-term strategic thinking, ensuring scalability and coherence across the Affirm ecosystem
• Push the envelope—challenge the status quo, think outside the box, and take calculated risks to drive meaningful innovation in financial products
• Bring exceptional visual and interaction design skills to craft delightful, polished experiences that build trust and confidence
• Champion a test-and-learn mindset, leveraging experimentation, research, and analytics to continuously refine and optimize user experiences

Requirements:

• Proven track record of designing AI-driven, agentic, or conversational user interfaces that deliver real user value
• Proficiency in prototyping non-linear, multi-modal user flows to test and validate complex AI interactions
• Strong understanding of HCAI principles, focusing on user trust, transparency, system feedback, and explainability
• Ability to navigate and design for complex, high-stakes consumer financial products where trust is paramount
• 8+ years of product design experience with significant time dedicated to problem solving complex experiences and shipping new products
• You thrive in fast-paced, evolving environments and take initiative to drive progress
• You deeply understand user needs, business goals, and technical constraints—and can balance them effectively in your design decisions
• You use data to guide your thinking but aren't afraid to challenge assumptions and explore bold ideas
• You value diverse perspectives, work well with cross-functional partners, and are open to feedback to make the best decisions for our users
• You have a keen eye for detail, design systems, and interaction patterns that elevate user experiences
• You're excited about the challenge of designing financial products that improve people's lives and want to push the industry forward