Customer Service Specialist

Colorado Christian University is the premier interdenominational Christian university in Colorado, delivering world-class education to thousands of students. The Customer Service Specialist will maintain excellent student support in financial aid, payment arrangements, and student accounts, while proactively assisting students and parents with financial issues.

Responsibilities:

• Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Customer Service Specialist contributes to the mission by promoting Christ-centered higher education and by exemplifying Christ as they establish relationships with students and their parents
• Troubleshoot account issues regarding payments, student aid, and financial arrangements
• Work with new and current students to ensure payment/aid is in place
• Respond to inbound calls, e-mails, and walk-in visits, and initiate outbound communication to students regarding financial aid and student account concerns
• Understand and communicate CCU policies and processes
• Perform other duties as assigned

Requirements:

• Desire to develop client relationships and provide excellent customer service with internal and external constituencies
• Ability to process multiple tasks and a wide variety of constituent issues
• Proficiency in a computer environment and able to handle confidential information with integrity
• Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming 'born again' thus beginning a personal relationship with Christ, the Son of God
• Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University
• Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education
• Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU's Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University
• College degree is preferred