Customer Success Manager

Equifax is where you can power your possible. The ID Watchdog Customer Success Manager will be responsible for handling key employer relationships within the Identity Theft Protection team and overall development, growth, and retention of customers within the IDW book of business.

Responsibilities:

• Manage a book of business and identify strategies for growth and retention for the key clients within the book
• Engage with customer leadership to ensure client satisfaction and create strategies for employee engagement. These strategies could include the need to conduct product demos, deliver webinars, manage benefit fairs and ensure successful open enrollment
• Manage client renewal negotiations and contract extension processes
• Conduct frequent client and distribution partner status calls to monitor program progress, identify issues and engage Equifax & partner teams to resolve & identify new opportunities
• Work with account teams (account executives and client relations managers) to provide feedback and help identify trends that can help with overall business growth

Requirements:

• 5+ years in B2B enterprise account management
• Understanding of sales, business strategy development, marketing strategies and end user engagement
• Bachelor's degree in business, marketing or similar field required
• Experience promoting value through the customer experience
• Experience working with complex, multi-divisional, multi-geographical customers
• Direct experience in the employee benefits arena with benefits brokers or insurance carriers
• Experience with Identity theft protection or other voluntary benefits
• 10-15% travel
• Proficient in G-Suite, Salesforce and Microsoft Office Suite
• Exceptional ability to communicate and foster positive business relationships
• Ability to establish milestones and keep all team members on task; strong project management skills
• Self-driven and proactive