Customer Service Specialist Front Desk

AdventHealth Colorado is dedicated to uplifting individuals in body, mind, and spirit, and they are seeking a Customer Service Specialist for their front desk operations. The role involves scheduling patient appointments, maintaining confidentiality, and ensuring compliance with regulations while providing excellent customer service.

Responsibilities:

• Collaborates with leadership to provide accurate and timely completion of projects
• Schedules patient appointments and collects payments
• Maintains confidentiality of medical records and other sensitive information
• Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations
• Organizes and maintains the department filing system efficiently
• Processes and distributes incoming, outgoing, and interoffice mail (including faxes)
• Performs daily reconciliation of payments and adjustments
• Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators
• Other duties as assigned
• Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately

Requirements:

• Demonstrated customer service skills
• Ability to communicate effectively over the phone and in person
• General clerical skills
• High School Grad or Equiv
• 1+ of experience
• 1+ work experience
• Associate
• 1+ of position-related experience