Saviynt is a leading Identity Platform dedicated to providing cutting-edge solutions for identity and access governance. They are seeking an experienced Manager for their Expert Services team, focusing on the Government Public Service and Federal Government portfolio to ensure successful implementation and ongoing maintenance of AI-powered identity security solutions.
Responsibilities:
- Own the end-to-end project lifecycle (Initiation through Go-Live) for Saviynt platform implementations using Agile, Waterfall, or hybrid methodologies
- Serve as the gatekeeper for the Statement of Work (SOW). Proactively manage scope creep, construct detailed Work Breakdown Structures (WBS), and execute formal change control processes when required
- Define, track, and achieve critical time to value (TTV) project milestones
- Assist customer success managers (CSM) in managing communication related to the application of various updates, patches, and fixes
- Assist with the reporting on status of various federal compliance and security initiatives relevant to Saviynt's offerings
- Report on key operational and financial metrics for the Expert Services team
- Develop and manage operational initiatives to deliver tactical results and drive process improvements within the team
- Monitor and manage project risks related to federal regulations, ensuring delivery adheres to NIST SP 800-53, FISMA, and FedRAMP standards
- Collaborate with agency stakeholders and technical architects to provide necessary artifacts supporting the client's Authority to Operate (ATO) process
- Maintain a continuous Risk, Actions, Issues, and Decisions (RAID) log, proactively identifying blockages unique to federal environments (e.g., procurement delays, background check cycles)
- Serve as the primary operational point of contact for federal C-suite executives, IAM Program Directors, and Contracting Officers (COs/CORs)
- Lead and coordinate cross-functional teams consisting of Saviynt Deployment Engineers, Product Architects, Partner Success Managers, and client-side personnel
- Deliver clear, transparent, and scannable status reports, steering committee presentations, and health dashboards tailored for government oversight
Requirements:
- U.S. Citizenship is required for this position
- Bachelor's Degree or relevant experience in Information Technology, Computer Science, Cybersecurity, Business Administration, or a closely related field
- A minimum of 7+ years of dedicated IT Project Management experience
- At least 3-5 years of direct experience managing technical delivery within the U.S. Federal Government, Department of Defense (DoD), or Federal System Integrator (FSI) ecosystems
- A minimum of 7-10 years of progressive experience in professional services, technical consulting, or team leadership within the technology sector, with a significant portion focused on post-sales customer engagements
- A minimum of 5 years of experience in managing and delivering complex technical projects within defined timelines and budgets
- Active Federal Public Trust, Secret, or Top Secret clearance (or the ability to immediately clear a background investigation) is mandatory for this portfolio
- Deep familiarity with federal procurement processes and contract types (Firm-Fixed-Price, T&M)
- Exceptional communication skills, with a proven ability to challenge the status quo politely and manage conflicting stakeholder priorities
- Proficiency with project management tooling (e.g., Jira, Confluence, MS Project, SmartSheet)
- Master's Degree in a technical or public policy discipline, an MBA, or relevant experience
- Proven experience managing projects within the Identity and Access Management (IAM), Identity Governance and Administration (IGA), or Zero Trust domains is highly preferred
- Project Management Professional (PMP) or PMI-ACP certification is strongly preferred