Customer Program Manager

Celestica, Inc. is a technology leader dedicated to driving customer success and market advancements. The Senior Consultant, Customer Business Unit Program Management is responsible for managing customer-focused teams to meet customer needs, overseeing project schedules, and collaborating with sales to enhance customer satisfaction.

Responsibilities:

• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives
• Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies
• Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule
• Oversees projects/programs, including MRP volumes, new product development, and contract execution
• Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting
• Monitors current and planned programs to achieve revenue targets and address any out-of-plan conditions
• Maintains frequent communication with customers to ensure satisfaction and gather performance feedback
• Prepares and analyzes customer surveys and self-assessments, resolving issues and acting as a customer advocate
• Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes
• Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues
• Supports account planning and strategy development, collaborating with sales and business development to meet customer needs

Requirements:

• Eight or more years of relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience
• Strong customer contact, negotiation, problem resolution, and database management skills
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders
• Proven leadership skills to motivate teams and achieve production goals
• In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management
• Familiarity with design systems and product development project management is essential for design services
• An understanding of global logistics systems and product delivery methods is necessary for repair services
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations