Business Applications Analyst

Allied Benefit Systems is a company that focuses on business applications and vendor solutions. They are seeking a Business Applications Analyst who will be responsible for the administration, configuration, and continuous improvement of their business application portfolio, partnering with various stakeholders to ensure operational needs are met.

Responsibilities:

• Serve as the primary liaison between business teams, IT, and vendors for assigned business applications
• Configure, administer, and maintain business applications, including workflow design, system setup, and user access management
• Manage application enhancements, updates, and releases, ensuring alignment with business priorities
• Gather, analyze, and document business requirements for enhancements, integrations, and process improvements
• Develop and maintain process flows, user stories, standard operating procedures, and application documentation
• Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness
• Facilitate requirements gathering sessions and stakeholder meetings to define needs and priorities
• Partner with IT, business stakeholders, and vendors to support implementations, upgrades, and integrations
• Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation of requirements
• Troubleshoot application issues, respond to support tickets, and coordinate timely resolution with internal teams and vendors
• Monitor application performance, user feedback, and vendor service levels, escalating and resolving issues as needed
• Support vendor onboarding and manage ongoing vendor relationships, including issue resolution and service quality
• Maintain application, vendor, and process documentation to support governance, compliance, and audit readiness
• Develop and maintain reporting and metrics related to application performance, vendor effectiveness, and process improvements
• Other duties as assigned

Requirements:

• Bachelor's degree or equivalent work experience required
• Minimum of 5 years of experience in similar role, required
• High attention to detail and organizational skills
• Ability to monitor and prioritize multiple deadlines and projects simultaneously
• Must have Application Management and Vendor Management experience
• Strong Project or Program Support experience required
• Experience reading, analyzing, and reviewing organizational metrics and data, preferred