Conversational AI and Agentic AI - Senior Associate

PwC is a leading advisory services firm, and they are seeking a Senior Associate in Conversational AI and Agentic AI. This role involves leveraging AI solutions to enhance client experiences and requires collaboration with multidisciplinary teams to drive innovation and deliver impactful results.

Responsibilities:

• Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
• Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
• Conducting user research and analysis to inform the design and customization of interactive systems
• Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
• Creating and refining mock-ups and prototypes to align with client requirements and feedback
• Analyzing industry trends to identify opportunities for innovation in user interaction engineering
• Leading the development of natural language interfaces and voice design for enhanced user engagement
• Utilizing AngularJS frameworks to build responsive and dynamic web applications
• Managing workflow development and analysis to optimize processes and improve efficiency
• Applying human-centered design principles to create intuitive and user-friendly digital products