Program Analyst, CDS

BCD Travel is a company that helps organizations travel smart and achieve more through digital experiences. They are seeking a Program Analyst within Client Shared Services Analytics to support and drive customer programs by analyzing data, monitoring program goals, and providing insights for efficiencies and savings.

Responsibilities:

• Focus on benchmarking, trending, data mining, and data analytics
• Analyze customer travel patterns and make recommendations to Program Management for cost savings and other efficiencies
• Assist Program Management in developing, implementing, and reporting on KPIs and SLAs as contractually agreed while
• Organize, provide, or participate in internal or customer-facing training
• Create customer business reviews including content customization and presenting directly to the customer, attending customer meetings virtually or in person where necessary
• Act as the primary point of contact for Program Management within Client Shared Services
• Create and maintain automated and non-automated report schedules
• Monitor customer SLAs and notify Program Management if any deliverables are at risk
• Proactively conduct audits on data quality to identify root causes, impacts, and opportunities

Requirements:

• Proven travel agency or travel industry experience across multiple business areas such as operations, customer relationship/account management, or technology
• Solid understanding of how travel data flows from point-of-sale systems to downline systems
• Knowledge of quality control processes, ETL processes, basic SQL, and travel terminology
• Power BI skills required
• You are self-motivated and seek to understand and solve problems
• You have an acute attention to detail to be able to uncover anomalies, errors, trends, and patterns
• You have a curiosity that drives you to deep-dive into the data to anticipate and answer the ‘so what' questions
• You are self-assured and not afraid to ask questions