Software Engineer, ML Inference Platform

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. They are seeking a Software Engineer for their ML Inference Platform to design, build, and improve systems that connect AI capability development to production reality, focusing on deployment pathways and operational efficiency.

Responsibilities:

• Improving how model and capability artifacts are packaged, versioned, promoted, and rolled back
• Building or improving deployment and release pathways for AI-backed services
• Enabling shadow-serving, staged rollout, and candidate-versus-incumbent comparison
• Strengthening runtime behavior, observability, and debugging for model-backed systems
• Building or automating evaluation systems that make release decisions evidence-based
• Reducing bespoke coordination and strengthening the shared rails used by multiple AI teams