Account Manager

Venteur is dedicated to transforming healthcare in America by empowering individuals to take control of their healthcare spending. The Account Manager is responsible for guiding employer customers through the transition to innovative health benefits, managing onboarding and ongoing relationships with high-value employer partnerships.

Responsibilities:

• Serve as an ICHRA Subject Matter Expert: Advise new clients on ICHRA best practices, change management, and training options
• Oversee Data-Driven ICHRA Onboarding and Implementation: Leverage data to ensure a seamless transition to the Venteur platform
• Strategic Post-Sales Support and Growth: Post-onboarding, partner with business owners to share insights on adoption, customer satisfaction, and the long-term value-add of Venteur’s expertise
• Deploy your well-honed prioritization skills to manage multiple urgent inquiries and ensure partnership requirements are met
• Collaborate with partners and internal departments to define onboarding project scope and develop solutions and processes to support our customer promise
• Coordinate, organize, and prioritize multiple concurrent onboarding customers in a fast-paced environment
• Track and communicate onboarding status, issues, risks, and decisions to senior leadership in an agile, change-laden environment
• Stay up to date and quickly obtain proficiency in new regulations, technologies, and tools as needed to meet business needs
• Provide ownership, oversight, reporting, escalation management, and support for a portfolio of partnerships