CX Lead Product Designer

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals and communities. The CX Lead Product Designer will play a key role in shaping strategic initiatives through customer-centered digital products, collaborating with various teams to enhance user experiences and drive innovation.

Responsibilities:

• Build frameworks that support our evolving organization such as: UI and/or UX components, libraries, templates, workflows, collaboration tools, etc
• Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences
• Transform ambiguous problem spaces into clear, user‑centered solutions by applying strong UX principles, creative exploration, and imaginative problem‑solving to shape incomplete requirements into innovative designs
• Work together with stakeholders and product managers to align concepts and requirements
• Bring concepts and requirements to life in end-to-end user experiences and choose the appropriate medium and fidelity to present them
• Build interactive prototypes, wireframes, and/or storyboards to test ideas and communicate them internally and externally
• Inspire trust and confidence in design recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback
• Iterate quickly and explore multiple solutions for a given problem
• Understand and continually evangelize our customers and what they need to make informed healthcare decisions for themselves and their families
• Stay informed on current developments in design and industry trends
• Promote inclusive design standards and guidelines for desktop, web, and mobile
• Collaborate with product managers, engineers, QA, and other designers to facilitate research activities, strategy sessions, ideation, design, and testing of new product and/or service concepts
• Assist the Customer Journey, Consumer Solutions, and Digital teams to organize and facilitate activities that keep the team sharply organized and thinking critically and strategically
• Perform other position-appropriate duties as required in a competent, professional, and courteous manner

Requirements:

• Bachelor's or 4 years of work experience above the minimum qualification
• 5 Years of Experience
• 5+ years of experience in visual, interaction, or product design strategy
• Impressive creative portfolio demonstrating your awesome work, including the ability to demonstrate a diverse range of projects
• Experience designing agentic experiences and integrating artificial intelligence into digital journeys in meaningful and intuitive ways that build trust, prioritize user outcomes over system outputs, and foster transparent, user-centered interactions
• Effortless communication/presentation skills, natural collaborator
• Use generative tools to explore concepts, build prototypes, and test ideas faster than traditional methods
• Experience with Agile/Scrum methodologies, and a willingness to adapt and customize them as needed
• Evangelize design best practices across mediums (digital and physical)
• Strong knowledge of Miro, Figma, FigJam, Adobe Creative Cloud, or similar tools and a strong desire to always learn more
• Experience creating prototypes and/or storyboards that showcase multiple design concepts quickly, with an acute understanding of the customer and business problems they solve
• Experience working with and contributing to established brand guidelines, style guides, and/or code-based design systems
• Ability to work from low fidelity to high fidelity
• Ability to work collaboratively within cross-disciplinary teams