Kalles Group is dedicated to securing the future for companies of all shapes and sizes. They are seeking a Senior IT Business Systems Analyst Consultant to act as a strategic bridge between business stakeholders and technology teams, leading initiatives to improve business processes and deliver technology solutions.

Responsibilities:

Partner with business and technology stakeholders to identify opportunities for process improvement and technology enablement
Lead requirements gathering efforts through workshops, interviews, process modeling, and stakeholder collaboration
Translate business needs into detailed functional and non-functional requirements, user stories, and solution specifications
Support business case development, solution evaluations, vendor assessments, and technology selection activities
Facilitate roadmap planning and prioritization efforts with product owners and business leaders
Analyze complex business processes and recommend solutions that improve efficiency, compliance, and customer experience
Manage and support enterprise applications, including configuration, workflow optimization, reporting, and user access management
Collaborate with development, infrastructure, security, and operations teams to ensure successful solution delivery
Create and maintain technical documentation, process flows, system models, user guides, and operational procedures
Coordinate testing activities, including test planning, user acceptance testing, defect resolution, and stakeholder signoff
Support software releases, upgrades, and lifecycle management activities across development, testing, and production environments
Ensure solutions align with cybersecurity, privacy, regulatory, and compliance requirements
Build and maintain strong relationships with vendors and third-party technology providers
Mentor junior analysts and contribute to the continuous improvement of business analysis practices and standards

Requirements:

Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent professional experience
7+ years of experience as a Business Systems Analyst, Business Analyst, or similar technology-focused role
Experience supporting complex enterprise software platforms and business-critical systems
Strong understanding of the Software Development Lifecycle (SDLC) and experience working across Agile, Scrum, Lean, Waterfall, or hybrid delivery models
Experience gathering, documenting, and managing business, functional, and technical requirements
Demonstrated ability to facilitate workshops, lead stakeholder discussions, and build consensus across diverse teams
Experience developing business cases, evaluating solution options, and supporting vendor selection processes
Strong analytical and problem-solving skills with the ability to assess business impacts and recommend practical solutions
Advanced experience with SQL and data analysis techniques
Familiarity with cloud-based technologies and modern application environments
Experience with Agile planning and collaboration tools such as Azure DevOps, Jira, or similar platforms
Knowledge of software testing methodologies, user acceptance testing, and production support processes
Strong communication and presentation skills, with the ability to effectively engage technical and non-technical audiences
Ability to manage multiple priorities while maintaining attention to detail in fast-paced environments
Advanced degree in a related field
Experience within highly regulated industries such as financial services, banking, healthcare, or insurance
Familiarity with application monitoring and troubleshooting tools such as Splunk, AppDynamics, or similar platforms
Experience supporting SaaS, PaaS, and cloud-native technology solutions
Knowledge of cybersecurity, privacy, and regulatory compliance requirements
Experience mentoring junior analysts and leading cross-functional initiatives
Project management or business analysis certifications (CBAP, PMI-PBA, PMP, or similar)

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