Senior IT Business Systems Analyst Consultant

Kalles Group is dedicated to securing the future for companies of all shapes and sizes. They are seeking a Senior IT Business Systems Analyst Consultant to act as a strategic bridge between business stakeholders and technology teams, leading initiatives to improve business processes and deliver technology solutions.

Responsibilities:

• Partner with business and technology stakeholders to identify opportunities for process improvement and technology enablement
• Lead requirements gathering efforts through workshops, interviews, process modeling, and stakeholder collaboration
• Translate business needs into detailed functional and non-functional requirements, user stories, and solution specifications
• Support business case development, solution evaluations, vendor assessments, and technology selection activities
• Facilitate roadmap planning and prioritization efforts with product owners and business leaders
• Analyze complex business processes and recommend solutions that improve efficiency, compliance, and customer experience
• Manage and support enterprise applications, including configuration, workflow optimization, reporting, and user access management
• Collaborate with development, infrastructure, security, and operations teams to ensure successful solution delivery
• Create and maintain technical documentation, process flows, system models, user guides, and operational procedures
• Coordinate testing activities, including test planning, user acceptance testing, defect resolution, and stakeholder signoff
• Support software releases, upgrades, and lifecycle management activities across development, testing, and production environments
• Ensure solutions align with cybersecurity, privacy, regulatory, and compliance requirements
• Build and maintain strong relationships with vendors and third-party technology providers
• Mentor junior analysts and contribute to the continuous improvement of business analysis practices and standards

Requirements:

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent professional experience
• 7+ years of experience as a Business Systems Analyst, Business Analyst, or similar technology-focused role
• Experience supporting complex enterprise software platforms and business-critical systems
• Strong understanding of the Software Development Lifecycle (SDLC) and experience working across Agile, Scrum, Lean, Waterfall, or hybrid delivery models
• Experience gathering, documenting, and managing business, functional, and technical requirements
• Demonstrated ability to facilitate workshops, lead stakeholder discussions, and build consensus across diverse teams
• Experience developing business cases, evaluating solution options, and supporting vendor selection processes
• Strong analytical and problem-solving skills with the ability to assess business impacts and recommend practical solutions
• Advanced experience with SQL and data analysis techniques
• Familiarity with cloud-based technologies and modern application environments
• Experience with Agile planning and collaboration tools such as Azure DevOps, Jira, or similar platforms
• Knowledge of software testing methodologies, user acceptance testing, and production support processes
• Strong communication and presentation skills, with the ability to effectively engage technical and non-technical audiences
• Ability to manage multiple priorities while maintaining attention to detail in fast-paced environments
• Advanced degree in a related field
• Experience within highly regulated industries such as financial services, banking, healthcare, or insurance
• Familiarity with application monitoring and troubleshooting tools such as Splunk, AppDynamics, or similar platforms
• Experience supporting SaaS, PaaS, and cloud-native technology solutions
• Knowledge of cybersecurity, privacy, and regulatory compliance requirements
• Experience mentoring junior analysts and leading cross-functional initiatives
• Project management or business analysis certifications (CBAP, PMI-PBA, PMP, or similar)