Engagement Manager

Newton Research is a fast-growing software start-up focused on leveraging AI for complex marketing analytics workflows. The Engagement Manager will oversee customer relationships, ensuring effective implementation of solutions while collaborating with Solutions Engineers to align business goals with technical delivery.

Responsibilities:

• Lead pre-sales requirements gathering and scoping for prospective customers, producing documentation that defines use cases, data requirements, success criteria, and delivery timelines before a deal closes
• Own the implementation roadmap for a defined portfolio of customers, translating business goals into phased plans and overseeing Solutions Engineers to ensure delivery quality and alignment
• Stay ahead of each customer’s evolving needs, proactively identifying opportunities to expand or deepen Newton’s role in their analytics workflows
• Serve as the senior point of escalation across your accounts, maintaining continuity and trust through the full customer relationship
• Provide Solutions Engineers with the business context they need to build the right things, ensuring implementation plans reflect customer intent, not just technical requirements
• Bring patterns and insights from your portfolio to Product, Engineering, and Data Science by connecting what customers are asking for with what Newton should build next