Customer Service Representative

Creeden is a leading sales and marketing firm in the Home Improvement Industry, and they are seeking a Customer Service Representative to support their sales teams and customers. This role involves managing customer inquiries, processing orders, and maintaining strong customer relationships to ensure operational efficiency.

Responsibilities:

• Serve as the primary point of contact for all incoming company phone calls and inquiries, including retailers, customers, manufacturers, and internal teams
• Communicate professionally and effectively via phone and email to support customer and business needs
• Maintain a positive, responsive, and solutions-oriented approach in all interactions
• Manage and respond to customer and partner inquiries related to:
• Quotes and product information
• Order status, cancellations, and sample requests
• Shortages, returns, over-shipments, and missing shipments
• Invoices, bills of lading, proof of delivery, and invoicing questions
• Warranties and service-related requests
• Process orders, tickets, forms, and service requests accurately and in a timely manner
• Handle special requests requiring close monitoring, including urgent headquarters requests, account team escalations, and inquiries from key manufacturers and sales team
• Support accounts requiring special handling (e.g., billing thresholds, delivery requirements, or unique processing instructions)
• Notify account teams of pricing discrepancies, sell sheet errors, or data issues identified in systems
• Request updates to the Creeden database, including adding, removing, or modifying items
• Identify and communicate incorrect pricing or data inconsistencies to appropriate teams
• Print and distribute line cards and catalogs to sales team and retail locations as needed
• Maintain accurate documentation and system records to support order and customer accuracy
• Attend Spring and Fall trade shows as needed
• Assist with trade show setup and tear-down
• Support manufacturer booths and process at-show orders
• Identify recurring issues, trends, or inefficiencies and communicate improvement opportunities
• Adapt to new processes, systems, and business needs
• Perform other related duties as assigned to support team and company objectives

Requirements:

• High school diploma or equivalent required
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Associate's or bachelor's degree in Business, Communications, or a related field is a plus, or equivalent work experience
• 1 to 3 years of experience in customer service, sales support, administrative support, or a related role preferred; internships or transferable experience welcome
• Experience with CRM systems, order management platforms, or internal databases is a plus
• Basic understanding of sales processes, customer service operations, or retail environments is helpful; experience in hardware, farm, industrial, or wholesale channels is a plus but not required