Customer Service Representative

DIRECTV is a leading telecommunications company that focuses on delivering entertainment services. The Customer Service Representative role involves supporting customers by addressing their inquiries and resolving issues while promoting the company's products and services.

Responsibilities:

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required

Requirements:

• 6 months to 1 year of customer service/sales work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance
• Good listening skills and the ability to effectively communicate under pressure
• Extensive knowledge of our products and services
• Being self-motivated and comfortable working in a fast-paced environment
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST)
• Some holiday coverage and occasional overtime may be required