Customer Service Representative

Honsador Lumber is one of Hawaii's leading suppliers of building materials, dedicated to providing exceptional customer service. The Customer Service Representative serves as the primary point of contact for customers, ensuring an outstanding experience through product recommendations, order processing, and delivery coordination.

Responsibilities:

• Assist customers in identifying products that best meet their project requirements
• Respond to inquiries regarding products, pricing, quotations, orders, and deliveries
• Resolve customer concerns professionally and efficiently
• Deliver exceptional customer service throughout the sales process
• Build long-term customer relationships through responsive and reliable support
• Recommend products and solutions that provide value to customers
• Identify opportunities to suggest additional products and services
• Support sales initiatives through product knowledge and customer engagement
• Prepare accurate quotations and assist with order placement
• Contribute to customer retention and business growth
• Enter customer orders and pricing information accurately into business systems
• Verify order details to ensure accuracy and completeness
• Process customer payments and apply them to the appropriate accounts
• Maintain accurate customer records and transaction documentation
• Support efficient order fulfillment processes
• Schedule and coordinate product deliveries
• Monitor delivery schedules and communicate updates to customers
• Follow up to ensure orders are delivered accurately and on time
• Work with dispatch and warehouse teams to resolve delivery issues
• Ensure customers receive all required materials for their projects
• Maintain up-to-date knowledge of building materials and product offerings
• Stay informed about industry trends and best practices
• Utilize product checklists to ensure complete customer orders
• Provide knowledgeable recommendations based on customer needs
• Support customers with technical product information when appropriate
• Collaborate with Sales, Warehouse, Dispatch, and Operations teams
• Coordinate effectively to ensure timely order fulfillment
• Communicate customer requirements clearly across departments
• Support continuous improvement of customer service processes
• Contribute to a positive, team-oriented work environment

Requirements:

• Excellent customer service and interpersonal communication skills
• Strong computer proficiency and experience using business software
• Strong mathematical skills, including calculations involving fractions and decimals
• Excellent organizational and time-management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to work effectively both independently and within a team
• Ability to successfully complete a background check and drug screening
• Previous customer service or sales experience
• Experience in building materials, construction, or a related industry
• Knowledge of building materials and construction processes
• Familiarity with local building codes
• Experience coordinating deliveries and managing customer orders