IT Healthcare Consultant - Project Manager - Consultant with Min 5yrs exp (Web Cam Interview) (HYBRID_only Local to South Carolina)

We are looking for IT Healthcare Consultant - Project Manager - Consultant (Min 5+yrs Exp) HYBRID (Web Cam Interview)

Number of positions: 1

Length: 12Months +

Work Address: SC

Position: IT Healthcare Consultant - Project Manager -Consultant

Work Location: Hybrid (3 days in office, 2 days remote). Onsite for 30-90 days - schedule will turn to hybrid at the managers discretion.

looking for an IT Healthcare Consultant - Project Manager Consultant

Daily Duties / Responsibilities

• Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc.
• Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams provide production support, helpdesk, interface/EDI support, and stakeholder monitoring and
• Oversee incident and issue management. Ensures documentation, tracking, escalation and resolution for all ticket types. Ensures timely resolution of production issues.
• Identifies and mitigates operational issues and ensures decisions and actions are well-documented.
• Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner.
• Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion.
• Works with contract monitor to ensure SLAs are set and monitored.
• Responds promptly to inquiries.
• Promotes workforce engagement and a safe, professional, and productive work environment for all team members
• Implements, monitors and follows Standard Operating Procedures and alerts team when practice differs from SOP.
• Oversees release management activities stakeholder communication, pre-implementation planning, readiness checks, and post-implementation monitoring.
• Provide support to change management by performing and coordinating backlog grooming and maintenance and ensuring compliance with appropriate approval gates.

Required Skills

• Bachelor's degree in a technical, business, or healthcare field. 5+ years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted.
• 5+ years of prior experience managing system operations and or administrative program functions for claims and/or encounter processing in healthcare environment.
• 5+ years of experience in project management managing system implementations or enhancements.
• 3+ years of experience manage external vendors who provide system development.
• Ability to provide incident management on call and after hours
• AWS Cloud Certifications

Preferred Skills

• Prior experience managing operations of Medicaid Enterprise systems.
• Ability to make presentations and prepare reports.
• Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts
• Experience with ticketing software
• Experience with writing standard operating procedures for new system implementations.

ADDITIONAL SKILLS/DUTIES:

-Excellent communication skills with staff ranging from frontline to executive management

- Ability to manage work and provide guidance

-Experience assigning/overseeing team workload

- Knowledge of system development lifecycle

-Strong documentation and process management ability

-Excellent communication skills with staff ranging from frontline to executive management

Required/Desired Skills

Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes

Required / Desired

Amount of Experience

Years of Expe Years rience

Bachelor's degree in a technical, business, or healthcare field. 5+ years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted.

Required

5

Years

5+ years of prior experience managing system operations and or administrative program functions for claims and/or encounter processing in healthcare environment.

Required

5

Years

5+ years of experience in project management managing system implementations or enhancements.

Required

5

Years

3+ years of experience managing external vendors who provide system development.

Required

3

Years

Ability to provide incident management on call and after hours

Required

AWS Cloud Certifications

Required

Prior experience managing operations of Medicaid Enterprise systems.

Preferred

Knowledge of system development lifecycle

Preferred

Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts

Preferred

Experience with ticketing software

Preferred

Experience with writing standard operating procedures for new system implementations.

Preferred