Labcorp is a global leader in laboratory services, providing insights that help healthcare providers and patients make confident decisions. The Customer Service Support Representative II will handle inbound and outbound calls related to patient accounts and billing inquiries, resolving open patient accounts receivable and assisting patients with payment options.

Responsibilities:

Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers
Make outbound calls to resolve open Patient AR and to resolve customer inquiries
Initiate payment plans for patients for outstanding balances
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program

Requirements:

High School diploma or GED equivalent
3 years or more healthcare related call center experience
Strong verbal and written communication skills
Explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
Attention to detail and focused
Team-oriented mindset with the ability to work independently
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Ability to explain billing or account information clearly and professionally
Energetic, passionate customer service
Customer‑focused problem solving and resolution skills
Adherence to confidentiality, privacy, and regulatory compliance requirements
Associates degree
Establish protocols and procedures; cross-functional collaboration
3 months or more XIFIN experience
Bilingual in English and Spanish
3 years or more specialty testing or genetics healthcare customer service
3 years or more reimbursement, Medicare/Medicaid billing experience

Full Stack .NET Azure AI

About this role