Labcorp Genetics Customer Service Support Representative II– Remote

Labcorp is a global leader in laboratory services, providing insights that help healthcare providers and patients make confident decisions. The Customer Service Support Representative II will handle inbound and outbound calls related to patient accounts and billing inquiries, resolving open patient accounts receivable and assisting patients with payment options.

Responsibilities:

• Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers
• Make outbound calls to resolve open Patient AR and to resolve customer inquiries
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• High School diploma or GED equivalent
• 3 years or more healthcare related call center experience
• Strong verbal and written communication skills
• Explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
• Attention to detail and focused
• Team-oriented mindset with the ability to work independently
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Ability to explain billing or account information clearly and professionally
• Energetic, passionate customer service
• Customer‑focused problem solving and resolution skills
• Adherence to confidentiality, privacy, and regulatory compliance requirements
• Associates degree
• Establish protocols and procedures; cross-functional collaboration
• 3 months or more XIFIN experience
• Bilingual in English and Spanish
• 3 years or more specialty testing or genetics healthcare customer service
• 3 years or more reimbursement, Medicare/Medicaid billing experience