Customer Service Associate

Safe Haven Security is currently seeking a dedicated Shelling Representative to join our organization. The key responsibility of this role is to handle inbound calls, coordinate with sales representatives, validate customer details, and coordinate installation schedules.

Responsibilities:

• Collaborate closely with sales representatives to authenticate customer information and input sales data
• Enter data accurately into the database system
• Manage inbound calls efficiently
• Coordinate installation appointments effectively
• Maintain accurate and current records

Requirements:

• Exceptional written and verbal communication skills
• Strong problem-solving abilities with attention to detail
• Excellent customer service skills
• Effective multitasking and task prioritization skills
• Proficiency in using computer systems and software applications
• Self-motivation and results-oriented mindset
• Reliable high-speed internet with a minimum download / upload speed of 500 Mbps to support video conferencing, system tools and call quality
• High School diploma or equivalent
• 2+ years in customer service
• Ability to work 5 days a week, 3pm - 11pm CST with one Saturday off a month