Customer Service Representative - Work at Home

Afni, Inc. is a company that has been in business since 1936, and they are seeking a Customer Service Representative to provide support for wireless customer service. The role involves handling inbound calls, troubleshooting customer concerns, and ensuring customer satisfaction.

Responsibilities:

• Handle mainly inbound calls from people looking for assistance with their wireless accounts
• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Process orders
• Update accounts
• Update records
• Effective multitasking
• Strong attention to detail

Requirements:

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
• Process orders
• Update accounts
• Update records
• Effective multitasking
• Strong attention to detail