Pre-Licensed Customer Service Representative - Remote

TP is a leading global provider of digital business services. The Pre-Licensed Customer Service Representative will utilize decision-making skills to resolve consumer concerns and assist policy holders in a fast-paced environment.

Responsibilities:

• Resolve complex consumer issues and advise first level representatives on high level issues
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders needs by providing recommendations and adjusting as necessary

Requirements:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required