Customer Service Representative

Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations. The Customer Service Representative will assist patients with billing issues and provide support through clear communication.

Responsibilities:

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans
• Inbound calls from patients regarding bills
• Documenting customer complaints, issues, and interactions in appropriate system(s)
• Meet performance metrics provided by management team
• Performing other duties as needed and assigned by the supervisor

Requirements:

• High school diploma or GED
• Strong communication and de-escalation skills
• Comfortable navigating multiple systems at once
• Reliable attendance
• Must pass a 7-year Background Check and Drug Screen
• High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps
• Customer service/call center experience preferred