Customer Service Representative

Crum & Forster (C&F) is a leading insurance provider with a long history of helping customers manage risk. They are seeking a Customer Service Representative to deliver exceptional service to travelers and travel advisors, providing support through various channels and ensuring customer satisfaction.

Responsibilities:

• Answer inbound calls
• Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
• Create cases in Salesforce to address customer needs (such as documentation or policy changes)
• Act as a liaison with agency partners that have dedicated TII support email addresses
• Participate in weekly coaching sessions
• Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
• Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
• Perform other related duties as needed

Requirements:

• A High School Diploma or GED is required
• 3+ years of experience in a customer service or retail role is required
• Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams
• A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided
• Dependable internet connection with a dedicated private workspace
• Call center experience preferred
• Experience in the Travel Insurance industry is preferred