Senior Manager Custom Networks Transformation Job Details | Lumen Technologies

Lumen Technologies is a trusted network provider, enabling secure, high-performance connectivity for various sectors. The Senior Manager, Transformation Lead for Custom Networks will oversee strategic planning and execution of initiatives aimed at enhancing operational performance and customer experience.

Responsibilities:

• Support cross-functional teams through the full lifecycle of transformation initiatives, from idea intake and gating through execution, tracking, and value capture
• Maintain and refine the Custom Networks transformation roadmap in partnership with leadership, ensuring alignment to operating priorities, goals, metrics, and customer delivery outcomes
• Help ensure initiatives integrate into the broader operating roadmap and are clearly coordinated with deployment, engineering, permitting, project controls, and partner management functions
• Coordinate the weekly transformation cadence, including leadership reviews, workstream sessions, and escalation paths; ensure the right participants attend and actions are tracked to closure
• Serve as a central coordinator for priorities across multiple workstreams, maintaining visibility into what is active, what is next, what is blocked, and where leadership decisions are needed
• Apply governance practices that strengthen accountability, transparency, and consistent reporting across the organization
• Operate performance tracking mechanisms, including KPIs, milestone plans, cost/schedule health, risks/issues, and reporting routines to monitor initiative effectiveness and delivery health
• Manage gating workflows with stakeholder inputs and approvals to ensure readiness, impacts, dependencies, and decisions are understood before initiatives move forward
• Partner with Finance and other stakeholders to support benefits tracking and ensure operational improvements are connected to measurable outcomes such as cost reduction, productivity, cycle time, and customer experience
• Identify opportunities to leverage automation and technology solutions, including process automation and AI-enabled approaches, to reduce operational friction and improve customer and employee experience
• Partner with IT, tool owners, and product teams to document requirements, support solution adoption, and enable scalable process improvements
• Build and maintain strong relationships with internal stakeholders and cross-functional leaders; foster collaboration and remove barriers to execution
• Act as a trusted partner to initiative owners and sponsors by strengthening plans, clarifying actions, identifying risks, and helping move work forward through effective governance
• Support a structured approach to organizational change and adoption, reinforcing disciplined execution, transparency, and continuous improvement
• Identify delivery, financial, process, tooling, and adoption risks; coordinate mitigation plans and escalate issues with clear options and recommended next steps

Requirements:

• Bachelor's degree or equivalent experience
• 8+ years relevant experience in program/project management, business operations, transformation, governance, or related disciplines
• Demonstrated ability to drive cross-functional execution through governance, operating cadence, action tracking, and stakeholder coordination
• Strong communication, organization, problem-solving, and influence skills with the ability to engage senior leaders and cross-functional partners
• Experience developing clear executive-ready materials, status updates, action logs, and performance reporting
• Agile/Lean-Agile, scaled delivery, and change management experience
• Experience with automation, process improvement, and/or technology-enabled transformation
• Familiarity with enterprise tool implementation impacts and cross-org integration