Senior Manager Custom Networks Transformation

Lumen Technologies is a trusted network provider for the AI-powered world, enabling secure connectivity across various platforms. The Senior Manager, Transformation Lead for Custom Networks is responsible for strategic planning and execution of initiatives aimed at improving operational performance and customer experience.

Responsibilities:

• Support cross-functional teams through the full lifecycle of transformation initiatives, from idea intake and gating through execution, tracking, and value capture
• Maintain and refine the Custom Networks transformation roadmap in partnership with leadership, ensuring alignment to operating priorities, goals, metrics, and customer delivery outcomes
• Help ensure initiatives integrate into the broader operating roadmap and are clearly coordinated with deployment, engineering, permitting, project controls, and partner management functions
• Coordinate the weekly transformation cadence, including leadership reviews, workstream sessions, and escalation paths; ensure the right participants attend and actions are tracked to closure
• Serve as a central coordinator for priorities across multiple workstreams, maintaining visibility into what is active, what is next, what is blocked, and where leadership decisions are needed
• Apply governance practices that strengthen accountability, transparency, and consistent reporting across the organization
• Operate performance tracking mechanisms, including KPIs, milestone plans, cost/schedule health, risks/issues, and reporting routines to monitor initiative effectiveness and delivery health
• Manage gating workflows with stakeholder inputs and approvals to ensure readiness, impacts, dependencies, and decisions are understood before initiatives move forward
• Partner with Finance and other stakeholders to support benefits tracking and ensure operational improvements are connected to measurable outcomes such as cost reduction, productivity, cycle time, and customer experience
• Identify opportunities to leverage automation and technology solutions, including process automation and AI-enabled approaches, to reduce operational friction and improve customer and employee experience
• Partner with IT, tool owners, and product teams to document requirements, support solution adoption, and enable scalable process improvements
• Build and maintain strong relationships with internal stakeholders and cross-functional leaders; foster collaboration and remove barriers to execution
• Act as a trusted partner to initiative owners and sponsors by strengthening plans, clarifying actions, identifying risks, and helping move work forward through effective governance
• Support a structured approach to organizational change and adoption, reinforcing disciplined execution, transparency, and continuous improvement
• Identify delivery, financial, process, tooling, and adoption risks; coordinate mitigation plans and escalate issues with clear options and recommended next steps

Requirements:

• Bachelor's degree or equivalent experience
• 8+ years relevant experience in program/project management, business operations, transformation, governance, or related disciplines
• Demonstrated ability to drive cross-functional execution through governance, operating cadence, action tracking, and stakeholder coordination
• Strong communication, organization, problem-solving, and influence skills with the ability to engage senior leaders and cross-functional partners
• Experience developing clear executive-ready materials, status updates, action logs, and performance reporting
• Agile/Lean-Agile, scaled delivery, and change management experience
• Experience with automation, process improvement, and/or technology-enabled transformation
• Familiarity with enterprise tool implementation impacts and cross-org integration