Customer Success Associate Manager

C-Axis, Inc. is seeking a Customer Success Associate Manager to lead and manage complex product development programs. This role involves serving as the primary point of contact for customers, managing large-scale projects, and ensuring effective communication across all organizational levels while identifying new business opportunities.

Responsibilities:

• Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans
• Builds team ownership and commitment to program plans
• Responsible for leadership of product development programs and related work stream activities for products
• The scope of programs includes all product support activities from Quote to the end of programs life
• Ability to communicate throughout all levels of the organization from the production floor to corporate management level
• Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team
• Generally is the first and main point of contact for the customer
• Identify additional business opportunities whether within the project/program managing or other opportunities become aware of
• Manage and lead the customer's large, complex projects/programs
• The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents
• Manages the internal team's roles and responsibilities
• Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule
• Proven ability to motivate cross functional teams which do not report to you to achieve success
• Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness
• Technical knowledge in all technologies and processes the business offers to help lead customer and team members
• Mentors other Project/Program Managers to help further develop their skills and advance
• Mentors team members to help them improve their communication, become stronger technically, and become leaders
• Work as part of a team or independently with no supervision necessary
• Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep
• Leads all phase and business reviews
• To fulfil these responsibilities, associates are required to have various sales skills
• Other responsibilities may be assigned, as needed

Requirements:

• Bachelor degree
• At least 5 years related experience in customer service