Customer Success Manager

Hostie is a company that provides a Virtual Concierge service for restaurants, ensuring seamless communication and guest management. They are seeking a Customer Success Manager to act as the voice of Hostie, working directly with restaurant partners to optimize their use of the platform and enhance customer satisfaction.

Responsibilities:

• Own onboarding for new restaurant customers - set up accounts, configure call flows, and train teams
• Serve as the day-to-day point of contact for a portfolio of accounts
• Monitor account performance and proactively reach out to improve adoption and resolve issues
• Coordinate with our engineering team to triage bugs and surface feedback
• Maintain internal documentation and help refine customer-facing resources
• Work cross-functionally to influence product development and roadmap
• Run quarterly business reviews with our top accounts

Requirements:

• 2+ years in a customer-facing role (CS, support, account management)
• Clear communicator who can explain technical things in plain English
• Organized, detail-oriented, and calm under pressure
• Passion for restaurants or experience in the hospitality industry
• Startup experience or comfort with ambiguity