Senior Project Manager (Customer Facing) - Remote

CentralSquare Technologies is committed to empowering public servants with technology that enhances community safety. The Senior Project Manager will oversee project planning and coordination for Public Safety products, ensuring successful implementation and customer satisfaction.

Responsibilities:

• Initiates, plans, executes, controls, and closes projects
• Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project
• Coordinates and leads both internal and customer facing project status calls
• Subject-matter expert knowledge of the implementation process and contractual language
• Manages issues and risks on projects, escalating to management as needed
• Leads technical discussions between product and operations on process improvement for specific modules
• Drives and refines the process
• Works on the most challenging and large-scale projects with minimal supervision
• Assists other PMs on escalations when needed
• Leads large group meetings on process and product
• Displays good communication skills with a customer service focus
• Performs all other duties as assigned

Requirements:

• 5+ years of experience in Project Management
• Advanced skills in project management and implementation processes and methodologies
• Demonstrated leadership experience in managing complex teams and clients while mentoring and driving seamless collaboration
• Proven track record contributing, creating, and implementing project management processes and methodologies
• Advanced experience and proficiency in deploying, configuring, and/or managing various PM tools for the management of schedules, milestones, risks, issues, forecasts, and revenue
• Must be able to comfortably and effectively present to audiences of various sizes
• Must be able to manage a strategic portfolio including high revenue engagements with little to no supervision
• CJIS Clearance
• B.A. or B.S. Degree with PMP and/or CSM certifications preferred