Be a deep product expert on our Risk & Fraud suite of products
Deliver all aspects of the customer success motion to assigned customers, co-creating customer success plans, and delivery executive business reviews
Identify and mitigate risk while retaining and growing the customers relationship with Thomson Reuters
Serve as deep product expert in event settings like industry conferences and webinars
Develop enablement for customers in partnership to serve our digital strategy
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings
Leverage technology tools to manage client information, pipeline, and financial forecasts accurately

3+ years experience working or managing Customer Success portfolios/teams (SaaS preferred)
Experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
Prior experience in the legal technology sector or direct experience working with Risk & legal professionals, law firms, or corporate legal departments is highly preferred
Understanding of Risk & legal workflows, terminology, and common challenges
Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to Risk investigations & legal research, drafting, and analysis
Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving
Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
Bachelor’s degree required

Flex My Way supportive workplace policies
Flexible work arrangements including work from anywhere for up to 8 weeks per year
Comprehensive benefit plans including flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Optional hospital, accident and sickness insurance 100% paid by employee
Optional life and AD&D insurance 100% paid by employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan

Customer Success Manager, Corporate Risk

Key skills