Georgia PacificRemote
CRM Business Analyst - Salesforce
United States of America
Full Time
1 week ago
$70,000 - $100,000 USD
No H1B
Key skills
Salesforce AdministrationSales Cloud Lightning ExperienceSalesforce Administrator CertificationService CloudPardotAccount EngagementApexAgile MethodologyAzure DevOpsSalesforce FlowData ModelingThird-party Salesforce Add-onsSalesforce IntegrationGenerative AI for CRMEinstein for SalesMicrosoft CopilotAIGenerative AIAzureSalesforceCRMAgileSales
About this role
Georgia Pacific is a leading company in the consumer products industry, seeking a Salesforce Administrator to support their sales team and other departments. The role involves managing Salesforce configurations, providing user support, and collaborating with cross-functional teams to enhance processes and metrics.
Responsibilities:
- Provide security and administration for Salesforce and other supporting applications
- Configure custom objects, page layouts, validation rules, and reports/dashboards
- Design, build, and maintain automation using Salesforce Flow
- Estimate effort for your own configuration and administration work, and help scope larger requests during planning
- Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
- Apply database and data-modeling concepts to protect process integrity and data cleanliness
- Evaluate and implement third-party and Salesforce add-ons based on value and fit
- Provide user support, troubleshooting, training, and data loads
- Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
- Work with stakeholders to understand pain points and outline potential solutions
- Participation in agile process to communicate priorities, manage backlog and refine user stories
- Maintain technical documentation
Requirements:
- Bachelor's degree
- 2+ years of experience in business or IT functions
- 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
- Salesforce Administrator certification
- Consumer products business experience
- Exposure to Service Cloud/Pardot/Account Engagement
- Ability to read and understand Apex to troubleshoot and collaborate with developers
- Experience with Agile / sprint-based delivery (e.g., Azure DevOps) and coordinating with onshore/offshore development resources
- Working knowledge of generative AI and how it applies to CRM and sales workflows, including tools such as Agentforce, Einstein for Sales, and Microsoft Copilot
- Working knowledge of integrating salesforce with external systems